Policies

Payment Policy

• Your payment for all services is required in full 48 hours prior to the day of your appointment. Your credit card on file will be automatically charged up to 48 hours prior to your appointment.
• Your payment for HTMA tests is required in full upon ordering the test online or in-person.

​Appointment Booking Policy

• A valid credit card is required to hold appointment reservations.

Appointment Cancellation/No-Show/Late-Cancellation Policy

• Cancellations may be done via email/phone or directly in your client portal a minimum of 48 hours prior to your appointment time.
• Last minute cancellations and no-show will be automatically charged 100% of the relevant service fee directly to your credit card on file.
• Arriving on time is important. If you are going to be 10 minutes late, your service will be modified to accommodate the time we have left in your appointment.
• At 15 minutes late we may need to reschedule your appointment. If this is the case, a $50 fee will be charged to your credit card.
• In the case of a pre-paid package of services, the missed appointment is forfeited.​

Return Policy
Services (including HTMA, Gut Zoomer and other labs):

• There are no refunds issued on services rendered.
• Once you order a lab (HTMA, Gut Zoomer, etc.), a full refund may be issued within 48 hours of placing your order as long as you haven't sent your lab samples to the lab yet.
  

Products:

• Essential Oils products are all final sales.
• Return of unopened products will be accepted for a full refund within 7 days of purchase.
• Return of opened products will be accepted for a store credit within 2 days of purchase.

Package:

• HTMA packages may be canceled and fully refunded (minus a 3.5% ccard processing service fee) prior to you sending a hair sample to Trace Elements lab. Once the lab receives your hair sample, cancellations will not be accepted and refunds will not be issued. 

Workshops:

• A workshop may be canceled and fully refunded up to 3 days in advance.

Speaking Engagements:

• A full payment for speaking engagements is required 30 days in advance.
• A speaking engagement may be canceled and fully refunded up to 21 days in advance.

Gift Certificates:

• Gift Certificates are good at full value for 6 months from date of issue.
• After 6 months, a Gift Certificate is will be void and have no value.
• Gift Certificates are not redeemable for cash.

Ronit Mor LLC reserve the right to change fees, policies and terms and conditions at its convenience as well as refuse service.